Refund policy

Return & Refund Policy

Effective Date: July 2026

At American Premier Prints, we take pride in creating high-quality, made-to-order products. Every item is produced specifically for you after your order is placed, and we want you to be satisfied with your purchase.

Please review our policy below.

Made-to-Order Products

All products sold by American Premier Prints are made to order.

Because each item is created specifically for your order, we generally do not accept returns or exchanges for:

Ordering the wrong size
Ordering the wrong color
Buyer preference
Change of mind
Accidental orders
Incorrect shipping information provided by the customer

We encourage customers to carefully review product descriptions, sizing charts, and order details before completing their purchase.

Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Misprinted
Incorrect due to our error

please contact us within 14 days of delivery.

To help us resolve the issue quickly, include:

Your order number
A brief description of the problem
Clear photos of the item
Photos of the packaging if applicable

Once your request has been reviewed, we may, at our discretion:

Send a replacement item at no additional cost
Issue a full or partial refund
Offer another appropriate resolution

Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms the package has been lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered:

We will do our best to update it if production has not yet begun.
Once an order enters production, changes may no longer be possible.
If a package is returned because of an incorrect address, additional shipping charges may apply before it can be reshipped.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests must be submitted as soon as possible.

While we will make every effort to accommodate your request, we cannot guarantee cancellations once production has started.

Exchanges

Because products are made to order, we generally do not offer exchanges.

If an item arrives damaged, defective, or incorrect, we will gladly work with you to resolve the issue.

Refund Processing

If a refund is approved:

Refunds will be issued to the original payment method used for the purchase.
Processing times vary by financial institution.
Most refunds appear within 5–10 business days after they have been processed.

Original shipping charges are generally non-refundable unless the refund is due to our error or required by applicable law.